When you open an account or use any of our services, certain information is stored in our systems. This page clearly sets out what that data is, why we hold it, who can access it, and what rights you have.
How 20bets Keeps Your Data Secure
Your password, payment details, and personal data are secured with industry-standard AES-256 encryption. No staff member can view your password directly.
Under no circumstances does 20bets sell or rent your personal data to advertisers or any other third party. This is a core commitment we stand by.
We only collect information that is genuinely necessary to provide our services. No unnecessary or excessive data is requested.
You have the right to view, correct, or request the deletion of your personal data. Contact our support team and we will be happy to assist.
Our systems run around the clock to detect unusual logins, suspicious transactions, and potential security threats.
20bets complies with international data protection regulations, verified through regular third-party audits.
This Privacy Policy establishes the legal framework for data management between 20bets and its members. By using 20bets, you agree to this policy. The document has been translated into Bengali for the convenience of our members.
20bets collects two types of data from you — information you provide directly, and data generated automatically while you use the platform. The purpose behind each piece of data is explained in detail below.
Full name, date of birth, nationality, and national ID or passport number. Required for account verification and the KYC process.
Email address, mobile number, and current address. Used to send account-related notifications and to provide support.
Mobile banking numbers and bank account details (full card numbers are never stored). Used for processing and verifying transactions.
IP address, browser type, operating system, and device identifier. Used for security monitoring and fraud prevention.
Data on which games you play, session duration, and pages you spend the most time on is analysed to improve our services.
20bets collects your information solely for specific, legitimate purposes. Your data is never used for anything beyond those approved purposes.
20bets does not sell your data to advertisers. If you wish to stop receiving promotional emails, click the "Unsubscribe" link at the bottom of any email, or let our support team know.
20bets uses industry-leading technology and practices to keep your data safe. The layers of protection we have in place are outlined below.
Your password is never stored as plain text — only an encrypted hash is kept. Not even 20bets staff can view your password. For payment information, only the portion necessary to verify a transaction is stored.
20bets never sells your data. However, in certain specific situations — to meet legal obligations or to deliver our services — limited information may be shared with third parties.
In all cases above, third parties receive only the minimum data necessary for their specific function — never a full profile. 20bets maintains confidentiality agreements with each partner.
Cookies and similar technologies are used on the 20bets website and mobile platform to enhance your experience and maintain system security.
| Cookie Type | Purpose | Duration | Opt-Out |
|---|---|---|---|
| Required | Login sessions, security tokens | Until End of Session | Not possible |
| Functionality | Language preference, theme settings | 1 Year | Possible |
| Analytics | Page views, usage patterns | 6 Months | Possible |
| Security | Fraud Detection & Device Verification | 30 Days | Not possible |
You can delete or block cookies at any time through your browser settings, though doing so may affect the functionality of certain platform features.
You have several important rights regarding your personal data on 20bets. To exercise any of these rights, please get in touch with the support team.
The right to know what data we hold about you and to receive a copy of it.
If any of your stored information is inaccurate, you can request that it be corrected.
If there is no legal obligation to retain your data, you may request its deletion after your account is closed.
You may request a copy of your data in a portable format (CSV/JSON).
The right to request that processing of your data be restricted for specific purposes.
You have the right to lodge a complaint with the relevant authority if you believe your data protection rights have been violated.
20bets does not retain your data indefinitely. Each type of data has a defined retention period.
After the applicable retention period, data is securely deleted or anonymised.
20bets is strictly for users aged 18 and above. We do not knowingly collect any information from minors. If it is found that an underage user has registered using a false age, their account will be closed immediately and any stored data will be deleted.
If you want to prevent unauthorized use of the platform by a minor in your household, please contact our support team — we are ready to assist parents and guardians.
20bets may update this policy from time to time — in response to regulatory changes, technological developments, or changes to our services. If significant changes are made, you will be notified via your registered email or through the platform.
Continued use of the platform after any changes have been made will be taken as acceptance of the updated Privacy Policy. The date of the most recent update is always shown at the top of this document.
For any privacy-related questions, complaints, or requests, please get in touch with us:
To exercise your data protection rights, send a clear written request to our support team. 20bets is committed to responding within 30 days.
Most people skip the privacy policy page, but reading it is genuinely in your own interest. It explains exactly what 20bets does — and does not do — with your data. Most online platforms write these policies in language so complex that the average person can't make sense of them. We've made every effort to keep ours simple and clear.
When you register with 20bets, the details you provide — your name, date of birth, and mobile number — are needed primarily to verify your identity. Online betting platforms are required to follow KYC (Know Your Customer) procedures under international regulations. This is ultimately for members' protection — to prevent anyone from opening an account under someone else's name and committing fraud.
When it comes to payments, 20bets follows one important principle — full card numbers and mobile banking PINs are never stored. Only the minimum data required to verify a transaction is retained. Payment information is protected in accordance with PCI DSS standards, the same framework used by leading financial institutions worldwide.
Many people ask — does 20bets sell my data to advertisers? The answer is no, never. This is a core principle at 20bets. We believe the trust of our members is our greatest asset — and that will never be traded away for short-term gain. Information is only shared with third parties when it is strictly necessary to deliver our services, such as with payment gateways or game providers.
Many users wonder why we retain IP addresses and device information. The short answer is security. If someone logs into your account from an unfamiliar country, we can detect it instantly, alert you, and temporarily lock the account if needed. Your IP data makes that protection possible — it's there for your benefit.
Here is a simple way to understand cookies. A cookie is essentially a small file stored in your browser that helps the platform recognise you. When you log in to 20bets, a cookie remembers your session — so you do not have to sign in again on every page. Disabling security cookies will prevent login from working properly. Analytics cookies, however, can be turned off if you prefer.
The easiest way to view or update your data is to contact our support team. Upon request, a full summary of your data will be sent to you within 30 days. If you wish to close your account, support is also the fastest route. For more details, visit Terms & Conditions Also read this page.
Responsible gaming and privacy go hand in hand. Data about your gaming behaviour — such as how long you play and how much you lose — is analyzed by 20bets solely to protect your wellbeing. If a member's playing patterns raise concern, our support team will proactively reach out. This data is never used for commercial purposes. To learn more about responsible gaming, visit Responsible Gaming Visit this page.
Frequently Asked Questions About 20bets
Register with 20bets and enjoy the best betting experience in Bangladesh — backed by SSL protection, a zero data-sale policy, and 24/7 security monitoring.