When betting and gaming start shifting from entertainment to a problem, 20bets is here to help. Set your own limits, use our safety tools, and play responsibly.
The protections 20bets has in place to keep members safe
Set your own daily, weekly, or monthly deposit limit. Reductions take effect immediately — increases require a 24-hour waiting period.
Decide in advance how long you want to play. Once the set time is up, the system automatically alerts you and gives you the option to end your session.
Once you've lost a set amount, betting will stop automatically — protecting you from placing even larger bets in the heat of the moment.
Exclude yourself from the platform for anywhere between 7 days and 5 years. During the exclusion period, you won't be able to log in or place bets.
View your full betting and gaming history at any time. Seeing a clear picture of how much you've spent and lost makes it easier to make informed decisions.
If a member's playing patterns raise concern, our support team will reach out proactively. If you need help, live chat responses come within 2 minutes.
Click "Log In" in the top menu to access your account.
Click the profile icon and look for the "Account Settings" or "Responsible Gaming" section.
Deposit limit, session limit, or loss limit — choose whichever type of control you need.
Choose your preferred time period — daily, weekly, or monthly — and enter the specific amount.
The limit takes effect as soon as you save it. You can also set it up through our support team.
To activate self-exclusion, contact support directly via live chat or email — your exclusion will be in effect within 24 hours.
Decide in advance how much you'll deposit within a given period. It's the most effective way to stay on budget. Lowering your limit is instant; raising it requires a 24-hour wait — that delay is intentional.
Playing for long stretches in a single session can sometimes be a warning sign. Use session limits to make sure you take breaks. When your time is up, the system sends you a reminder.
Once you've lost a set amount, betting stops automatically. It's the simplest way to avoid big losses — and the best way to keep emotions from driving your decisions.
From 1 week up to 5 years — remove yourself from the platform entirely. Your account cannot be reopened during the exclusion period. This is the most powerful tool available.
If you notice any of the following signs in yourself, take action right away
An increasing urge to chase losses with more bets — stuck in the loop of thinking "just one more and I'll win it back."
You're dipping into household or emergency funds beyond the budget you set aside for betting.
Having to hide your gaming habits from family or friends, or lying about them.
Feeling restless, unfocused, or irritable when you're not betting.
You're prioritizing betting over work, studies, or time with your family.
Your sleep is suffering, or you find yourself thinking about betting even when you're resting — match results keep running through your mind.
You keep telling yourself "this is the last time" but find yourself back at the table the next day — every attempt to stop falls through.
A simple self-assessment — answer honestly
If you need help, reach out to our support team right now
Email support@20bets.biz or start a Live Chat and say "I need responsible gaming help." Our team will assist you without judgment.
20bets genuinely believes that betting and gaming should be a source of entertainment — never a cause of financial hardship. That's why we've put control tools in our members' hands, trained our support team, and set up a system to proactively reach out when warning signs appear.
Our commitment: if any member needs help, we'll act quickly and without judgment. Self-exclusion requests are processed within 24 hours. Your wellbeing matters more to us than our business.
Responsible gaming at 20bets isn't a compliance checkbox — it's core to who we are. From the moment someone joins 20bets, they're reminded that betting is a form of entertainment, much like going to the cinema or dining out. It comes with a budget, and that budget shouldn't be exceeded.
The passion people in Bangladesh have for cricket and other sports is real and beautiful. For many, channeling that passion into betting adds to the excitement. But when emotion overtakes control, that's when problems begin. 20bets' responsible gaming program is built specifically to catch that moment before it happens.
The deposit limit is the simplest yet most effective tool. Say you decide you won't spend more than ৳2,000 on betting in a month — set that in your settings and you simply cannot deposit beyond that for the rest of the month, no matter what. To raise the limit, there's a mandatory 24-hour waiting period, so no snap decisions made in the heat of the moment. That delay is there on purpose.
Session time limits are something many players overlook. Spending several hours straight betting — especially in Live Casino or crash games — can make it easy to lose track of time. Setting a one- or two-hour session limit means the system will let you know when your time is up and naturally encourage you to take a break. Making this a habit pays off in the long run.
There's something important to understand about loss limits. Losing in betting is normal. But the thought that follows — "one big bet this time and I'll win it all back" — is what leads many people into serious losses. This is known as chasing losses. Setting a loss limit makes it easier to break that cycle: once you've lost a set amount, betting stops for the rest of the day.
Self-exclusion is the most powerful step you can take. When you feel that willpower alone is no longer enough to stop, this is the right path. Choose the period that works for you — 7 days, 1 month, 6 months, 1 year, or 5 years. While the exclusion is active, any attempt to log in to your account will be blocked. 20bets will also stop sending you promotional emails for the duration of the exclusion.
20bets' support team is specially trained to have conversations around responsible gaming. If a member tells us via live chat that they're struggling to control their betting or need help, a support agent will immediately assist them in starting the self-exclusion process. These conversations are completely confidential — no information is shared with any third party. For our full privacy policy, Privacy Policy Visit the page.
It is the responsibility of parents and guardians to keep other household members — especially underage children — away from 20bets. Use device passwords and keep your account login details private. If you suspect someone in your household is accessing your account, change your password immediately and notify support.
A few simple principles go a long way toward keeping betting enjoyable: only bet from your entertainment budget, don't chase losses, avoid betting when you're intoxicated or under severe stress, and never bet with borrowed money. Stick to these and your experience at 20bets will stay a positive one.
Our Terms & Conditions also contain detailed information on responsible gaming — particularly age restrictions, the legal aspects of self-exclusion, and the account suspension process. Terms & Conditions Give that page a read too.
Responsible Gaming FAQ
With free control tools, 24/7 support, and transparent policies, 20bets is Bangladesh's most responsible betting platform.